Returns Policy

WHAT can be returned?

If you are unhappy with your purchase you can exchange any full priced product provided it is unopened and in perfect condition.
Discounted items cannot be refunded or exchanged.
Valid proof of purchase is required.

WHEN do items need to be returned by?
Notification should be made by email and sent to (magic@theatrix.com.au) in writing within 7 days of purchase
Items must be returned within 14 days of purchase and sent to the address below.

WHERE do items need to be returned to?
Items must be returned to
Unit 8 25 Ossary Street
Mascot
NSW 2029
Australia

HOW do customers return items?
Items must be returned in original packaging and then packed in a cardboard carton.

SHIPPING for returns?
Shipping costs will only be refunded if goods are deemed faulty.
Shipping costs for returned goods will be for customers account

CREDIT for returns?
Credit for returns will be paid by your original method of purchase, EFT or Credit Card refund 

Packing materials?
Items need to be packed in original packaging?